1. Return window
For standard, ready-to-ship products, contact us within 14 calendar days of delivery to request a return. Items must be unused, unworn, unwashed, undamaged, and returned with their original tags and packaging.
2. Items we cannot accept
We do not accept returns for customized, personalized, made-to-order, or specially produced items unless they arrive damaged, defective, or materially different from the approved order. Items that show wear, washing, alterations, or damage caused after delivery may also be refused.
3. Damaged, defective, or incorrect orders
Inspect your order when it arrives and email Info@aqaisportwear.com within 7 days if it is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photographs. We will review the request and, where appropriate, offer a replacement, repair, or refund.
4. How to request a return
Before sending anything back, contact us for approval and return instructions. Do not ship an item without authorization. The customer is responsible for securely packing the item and retaining proof of postage unless the return is due to our error or a confirmed defect.
5. Refunds
After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method. Original shipping charges are generally non-refundable, except where the order was incorrect, damaged, or defective. Please allow 5–10 business days after approval for the payment provider to display the refund.
6. Exchanges and questions
Exchanges depend on available stock. Contact us at Info@aqaisportwear.com or +92 306 629 6689 and include your order details. This policy does not limit any rights you may have under applicable law.